Return Policy

**Return Policy & Conditions for E Corner Online**

**Last Updated: 25/08/2025**

**1. Introduction & Scope**

This Return Policy ("Policy") constitutes a legally binding agreement between you, the customer ("you," "your"), and E Corner Online ("we," "us," "our," "the Company"), governing all return and refund processes for transactions conducted on our website, https://ecorneronline.com. By placing an order with us, you explicitly acknowledge that you have read, understood, and irrevocably agree to be bound by each term and condition outlined in this Policy. This document is an integral part of our overarching Terms and Conditions of sale. It is designed to ensure a transparent, fair, and efficient process for handling returns while protecting the interests of both the customer and the company.

**2. Definitions**

For the purpose of absolute clarity, the following terms shall have the meanings ascribed to them:

* **"Return Request"** refers to the formal, mandatory initiation of a return process by the customer by raising a ticket or contacting our customer support via email within the stipulated 24-hour window.

* **"24-Hour Window"** refers to the period of 24 consecutive hours immediately following the time of product delivery, as recorded by our logistics partner.

* **"Unboxing Video"** refers to a continuous, unedited, high-resolution video recording that captures the entire process of unpacking the product's shipping box and manufacturer's packaging, clearly showing the product's condition, serial number (if applicable), and any discrepancies immediately upon revelation.

* **"Authority"** refers to the designated internal committee or a panel of senior management personnel at E Corner Online vested with the exclusive and final decision-making power to adjudicate all dispute cases.

* **"Return-Eligible Product"** refers to a product that is not explicitly categorized as "Non-Returnable" on its product page on our website.

**3. Mandatory 24-Hour Return Request Policy**

A fundamental and non-negotiable condition for initiating any return is the timely submission of a formal Return Request.

* **Procedure:** You **must** formally raise a return request by either (i) logging into your account on our website and raising a support ticket under the respective order, or (ii) sending a direct email to our official support address (**support@ecorneronline.com**), within **24 hours** of the product being delivered to your shipping address.

* **Content of Request:** This request must include your Order ID, the product name, and a detailed reason for the return (e.g., damaged item, wrong item, defective item).

* **Consequence of Non-Compliance:** Any communication or intention to return a product expressed **after this 24-hour period has elapsed will not be honored under any circumstances.** This policy is strict and is enforced to ensure we can promptly address issues with our logistics partners and conduct timely investigations.

**4. Mandatory Video Unboxing Requirement**

To protect all parties from discrepancies and to facilitate a swift and evidence-based resolution, we have instituted a mandatory video unboxing protocol.

* **Requirement:** For a return claim based on issues like physical damage, wrong product, missing parts, or defective-on-arrival items, you **are required to capture a continuous unboxing video** of the product package received from E Corner Online.

* **Video Specifications:** The video must be clear, unedited, and must show:

1. The intact, undamaged shipping box with the shipping label visible.

2. The process of opening the shipping box.

3. The manufacturer's packaging inside the box.

4. The process of opening the manufacturer's packaging.

5. All sides of the product clearly, highlighting any visible damage, defect, or mismatch immediately as it is uncovered.

6. The product's serial number or IMEI (if applicable).

* **Submission:** This video **must be shared with us** via a cloud storage link (e.g., Google Drive, Dropbox) or as an email attachment in response to your initial return request ticket/email **within the same 24-hour window.** Failure to provide this video evidence for the aforementioned claim types will result in the automatic and irrevocable rejection of your return request.

**5. General Return Eligibility Criteria**

Beyond the time-bound and procedural mandates above, the product itself must meet the following criteria to be eligible for a return:

* The product must be a **Return-Eligible Product**.

* It must be in its original, unused, uninstalled, and unwashed condition.

* All original tags, labels, price tags, packaging, boxes, accessories, manuals, and freebies must be intact and returned with the product.

* The product must not show signs of misuse, handling beyond what was necessary to inspect it, or any damage caused by the customer.

**6. The Return & Refund Process**

1. **Initiation:** You raise a ticket/email within 24 hours of delivery with the unboxing video (if applicable).

2. **Validation:** Our team reviews the request and the provided evidence.

3. **Authorization:** If validated, we will provide a **Return Authorization Number** and shipping instructions. **Do not ship the item back without this number.**

4. **Shipment:** You ship the product back to us at the provided address, preferably using a traceable method.

5. **Verification:** Our quality team receives and inspects the returned item to verify its condition against your claim and the provided video.

6. **Resolution:**

* **Approved Return:** Upon successful verification, we will process the refund to the original payment mode or store credit, as per our Refund Policy.

* **Rejected Return:** If the product fails verification (e.g., it is used, missing components, or damage not shown in the video), it will be shipped back to you at your cost, and no refund will be issued.

**7. Dispute Resolution and Authority Discussion**

E Corner Online is committed to fair and just outcomes.

* If you disagree with the validation or verification outcome of your return request, you may formally raise a **Dispute**.

* The dispute must be raised via email to **support@ecorneronline.com**, quoting your original Ticket ID and Return Authorization Number.

* **As per your strict instruction, all dispute cases will be escalated and must be discussed by the Authority.** The Authority will review all evidence, including your initial request, the unboxing video, customer service communication, and the report from our quality team. The decision rendered by this Authority is **final, conclusive, and binding** on both parties. We will communicate the Authority's verdict to you via email within 7-10 business days.

**8. Contact Information**

For return requests and disputes, contact us at:

**E Corner Online**

Kamalapur, Aranghata, Dhantala,

Nadia, West Bengal, 741501, India

**Email:** **support@ecorneronline.com** (This is the preferred and mandatory channel for initiation)

**Phone:** **+91 9144004014**

This Policy is subject to change without prior notice. The policy effective on the date of your purchase shall govern that transaction.